Web self-service option does not mean that the client does rely only solely on the website; but our staff from the client's service center will stand by 24 hours to solve client's problems.

网络自助服务并不意味着您只能面对计算机，我们的客户服务人员仍然会24小时守听，随时解决您提出的问题。

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The Web 2.0 self service user interface of Tivoli System Automation Manager allows cloud administrators to add and remove cloud users.

Tivoli System Automation Manager的Web 2.0自助服务用户界面允许云管理员添加和删除云用户。

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An asynchronous ESB is a message bus whose services also support the Web service capabilities of being self-describing and discoverable.

异步esb是其服务还支持自描述和可发现Web服务功能的消息总线。

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Business applications include Customer Relationship Management, Regulatory Compliance, Contact Centers, Help Desks, Web Self-Service and Business Intelligence.

FORBES: Build Your Own Watson with Open Source Software

Fast Data collects data about what customers on the phone are currently doing, or how they have recently interacted with the company in other various channels, including in-branch, or on the web via self-service features, instant messaging and email.

FORBES: Fast Data Gets A Jump On Big Data

From my experience, there are a few good ways to do that: make online self-service links prominent on your website and always offer them anywhere you provide your customer support number, integrate online help throughout key processes, promote Web and self-service resources in telephone hold messages, let call center agents notify customers of self-service options, and reply to email questions with the link to self-service content to re-enforce self-service availability.

FORBES: Eight Steps To Great Customer Experience (Part 1)